Terms of Service

Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

Description of Services

Simpragma provides AI-powered voice agent services for businesses, including: • Automated customer support voice agents • Payment collection and reminder systems • Lead qualification and appointment scheduling • Multi-language voice interaction capabilities Services are subject to availability and may be modified at our discretion.

User Accounts

You are responsible for maintaining the security of your account and password. You agree to: • Provide accurate account information • Keep your credentials confidential • Notify us immediately of unauthorized access • Accept responsibility for all activities under your account

Acceptable Use

You agree not to misuse our services or help anyone else do so. Prohibited activities include: • Using services for illegal purposes • Attempting to disrupt or compromise system integrity • Transmitting harmful code or malware • Engaging in harassment or fraudulent behavior • Violating third-party rights

Payment Terms

Payment terms are outlined in your service agreement. Key points: • Fees are due according to your billing cycle • Late payments may result in service suspension • Prices may change with notice • Refunds are subject to our refund policy

Intellectual Property

Our services and content are protected by intellectual property laws. You may not: • Copy or reproduce our proprietary technology • Reverse engineer our systems • Use our trademarks without permission • Claim ownership of our intellectual property You retain ownership of content you provide to us.

Termination

We may terminate your access for violation of these terms. Upon termination: • Your right to use services ceases immediately • We may delete your data as per our retention policy • Outstanding fees remain due • Provisions that should survive termination will remain in effect

Limitation of Liability

Our liability is limited as permitted by applicable law. We are not liable for: • Indirect, incidental, or consequential damages • Loss of profits or data • Service interruptions beyond our control • Third-party actions or content Our total liability is limited to fees paid in the prior 12 months.

Indemnification

You agree to indemnify us against claims arising from your use of our services, including: • Your violation of these terms • Your violation of any law or third-party rights • Content you submit through our services • Your negligent or wrongful conduct

Governing Law

These terms are governed by applicable law. Any disputes shall be resolved through binding arbitration in accordance with our dispute resolution procedures, except where prohibited by law.

Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through our services. Continued use after changes constitutes acceptance of the new terms.

Contact Information

For questions about these terms, please contact our legal team.

[email protected]