Privacy Policy

Data We Collect

We collect information you provide directly to us, including: • Contact information (name, email, phone number) • Company information (company name, job title) • Communications you send to us • Information you provide when using our AI voice services • Technical data (IP address, browser type, device information)

How We Use Your Data

We use your data to provide and improve our services, including: • Delivering our AI voice agent services • Processing your requests and inquiries • Sending service-related communications • Analyzing usage patterns to improve our products • Ensuring security and preventing fraud • Complying with legal obligations

SMS and Automated Communications

By providing your phone number to Simpragma, you consent to receive automated voice calls and SMS text messages from us related to our services, including appointment reminders, payment notifications, and service updates. • You may opt out of SMS messages at any time by replying STOP • You may opt out of automated calls by contacting us at [email protected] • Message and data rates may apply • We do not sell your phone number or any personal data to third parties • Your phone number will only be used to contact you in connection with services you have requested or agreed to receive Opt-out requests will be processed within 10 business days.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include: • Essential cookies for site functionality • Analytics cookies to understand usage • Preference cookies to remember your settings You can manage your cookie preferences at any time.

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Data Sharing

We do not sell your personal data, including your phone number or contact information, to any third party, ever. We may share information only in limited circumstances: • Service providers who assist in our operations (e.g. cloud hosting, analytics) • Professional advisors (lawyers, accountants) under confidentiality obligations • Law enforcement when required by applicable law • Business partners only with your explicit consent All third parties are contractually required to protect the security of your data and may not use it for their own marketing purposes.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy. Call recordings and transcripts are retained according to your service agreement. You can request deletion of your data at any time.

Your Rights

You have the right to access, correct, or delete your data. You may also: • Request a copy of your personal data • Object to certain processing activities • Withdraw consent where applicable • Lodge a complaint with a supervisory authority Contact us to exercise any of these rights.

GDPR Rights

For EU residents, you have additional rights under GDPR including: • Right to data portability • Right to erasure ('right to be forgotten') • Right to restrict processing • Right not to be subject to automated decision-making Our legal basis for processing includes consent, contract performance, and legitimate interests.

CCPA Rights

California residents have additional rights under CCPA including: • Right to know what personal information is collected • Right to know if personal information is sold or disclosed • Right to opt-out of the sale of personal information • Right to non-discrimination for exercising CCPA rights We do not sell personal information as defined by CCPA.

Contact Us

If you have questions about this privacy policy or our data practices, please contact our privacy team.

[email protected]